NC Massage and Bodywork Therapy Board

Filing a Complaint

The Massage and Bodywork Therapy Practice Act was established by the General Assembly to protect the public health, safety and welfare. It is therefore the policy of the Board to discipline incompetent and fraudulent practitioners. The Board relies on both licensees and members of the public to report potential violations of the Practice Act (laws) and the Rules and Regulations (rules).

How do I report a complaint or grievance to the Board?
Complaints about licensees, schools of massage and bodywork therapy, or those who may be practicing massage and bodywork therapy without a license shall be filed with the Board Office. These complaints should refer to a violation of the laws or rules.  Please utilize the "North Carolina Board of Massage and Bodywork Therapy Complaint Form" which can be downloaded in PDF format from the Document Center.

Procedure for filing a complaint:
The complaint must be submitted in writing, and delivered to the Board Office by mail, private carrier, or in person. Board Staff is unable to accept complaints submitted by fax, e-mail, telephone, or voice mail. Complaints shall document:

  1. The name of the licensee, school, or other person involved;
  2. A description of the alleged behavior or incident; and
  3. The name, address and phone number of the person filing the complaint.
Action on a complaint:
The Board shall process complaints, conduct investigations, hold disciplinary hearings, and issue disciplinary sanctions according to the formal procedures listed in Section .0900 of the Rules. Refer to this Section for complete details.

Access to information:
While under investigation by the Board, a complaint is a confidential matter. If the Board schedules a formal hearing on a complaint, that hearing, and any decision of the Board, becomes part of the permanent file of the licensee or school involved, and is public record.